Restricting or Altering Services to the Public – Policy
The Ethics and Integrity Commission is committed to delivering a high level of professional services and to driving public engagement with the Principles of Public Life.
On rare occasions, the behaviour or actions of individuals can make it difficult to continue to engage with them. In these circumstances, the Ethics and Integrity Commission will consider the impact of the behaviour on staff and on their ability to do their work and provide a service to others.
Unacceptable behaviour and actions may include, but not be limited to:
- Aggressive or abusive behaviour – behaviour or language that causes staff to feel afraid, threatened or abused;
- Unreasonable demands – requests that would impact adversely on our ability to carry out our core functions or provide a service for others;
- Unreasonable persistence – repeated requests on the same or a similar issue when no further information can usefully be provided and that disrupt our ability to carry out our core functions or provide a service to others.
Written or verbal communication (in any format) that is abusive towards staff or which contains offensive statements or bad language will not usually receive a response and may also be reported to the police or legal team where appropriate.
We reserve the right to determine if behaviour and actions are unacceptable. Services may be restricted, altered or withdrawn in these circumstances. At all times, the well-being and safety of staff will take priority.